Frequently asked questions

FAQ

Frequently asked questions

Please check the list for answers to commonly asked questions, if your question is not listed please use the Contact form, or email us direct on [email protected]

Emails and messages are checked regularly, but as we are experiencing high levels of mail at the moment, please bear with us.

 

Contact us

Office number

07715 374 688

Email

[email protected]

The office is open Monday to Friday, 9am to 1pm

In an emergency, outside of these times, please leave a message and your contact details and we will return your call.

 

COVID-19 update – 4th July Open for Guests

23 June 2020

Following today's announcement by the Prime Minister, we are happy to be able to welcome guests back from Saturday 4th July 2020.

As travel restrictions have now been lifted we request that all balances for holidays due to start in the next 8 weeks are paid immediately. Visit Your Booking to settle your Balance.

Balances that remain unpaid will be cancelled, as we return to our standard Terms & Conditions from 24 June 2020, and holidays will be made available to other guests.

 

Cottage cleaning

All housekeepers and owners have undertaken Risk Assessments and will ensure that all cottages are throughly cleaned between lets.

The additional time for cleaning cottages between lets is to make sure the property is safe for guests and staff means we have to change arrival and departure times.

  • For all cottages: Entry is after 5pm on your arrival date and departure is before 9.30am on your departure date.
  • No.1 Exbury: Entry is after 4pm on your arrival date and departure is before 10am on your departure date.

Arrival and departure times are strict and cannot be changed.

As part of Owner's Risk Assessments some items you would normally expect to find may have been removed, eg non-essential items such as DVDs or games and ornaments, this is to ease the cleaning load on turnarounds and reduce risk to guests and staff.

 

 

We are still experiencing an increase in the number of enquiries so please only contact us by email, we appreciate your patience at this time.

Finally, we would like to thank you for booking with the Padstow Cottage Company.

COVID19 new cleaning protocols

Change of Arrival and Departure times
The additional time for cleaning cottages between lets is to make sure the property is safe for guests and staff means we have to change arrival and departure times.

  • For all cottages: Entry is after 5pm on your arrival date and departure is before 9.30am on your departure date.
  • No.1 Exbury: Entry is after 4pm on your arrival date and departure is before 10am on your departure date.

Arrival and departure times are strict and cannot be changed.

Decluttering
As part of Owner's Risk Assessments some items you would normally expect to find may have been removed, eg non-essential items such as DVDs or games and ornaments, this is to ease the cleaning load on turnarounds and reduce risk to guests and staff

What does the “WE’RE GOOD TO GO” logo mean?

Visit Britain = Good to Go

The “We’re Good To Go” industry standard mark is a self-assessment scheme that has been designed by VisitEngland in partnership with the national tourist organisations Tourism Northern Ireland, VisitScotland and Visit Wales to provide a ‘ring of confidence’ for all sectors of the tourism industry, as well as reassurance to visitors that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing. Read More...

Arrival & Departure Times

Please note our new changeover times:

  • For all cottages: Entry is after 5pm on your arrival date and departure is before 9.30am on your departure date.
  • No.1 Exbury: Entry is after 4pm on your arrival date and departure is before 10am on your departure date.

Arrival and departure times are strict and cannot be changed. This allows for additional cleaning time between cottages to make sure the property is safe for guests and staff.

When will I receive my arrival information?

Due to the constant changes in guidance, regarding COVID-19, we will now be sending out the pre-arrival emails the day before your holiday.
This is to make sure you receive the latest, most up-to-date safety information.

Please note our new changeover times:

  • For all cottages: Entry is after 5pm on your arrival date and departure is before 9.30am on your departure date.
  • No.1 Exbury: Entry is after 4pm on your arrival date and departure is before 10am on your departure date.

Arrival and departure times are strict and cannot be changed. This allows for additional cleaning time between cottages to make sure the property is safe for guests and staff.

Will prices change due reduction in VAT?

No, Padstow Cottage Company does not charge VAT on bookings.

Can we book a cottage for dates other than those published?

Breaks are only available for standard 3, 4, 7 and 14 nights, on the specified start days for each Cottage and at the advertised tariff.

Unfortunately we cannot reply to any email or phone enquiries on none standard breaks and reduced tariffs as they have to remain as published.

Is the cottage available to book?

Our site shows up-to-date, live availability for all our cottages.

  • Click on an arrival date (shown in bold) to begin booking.
  • Next, click your departure date, also shown in bold. This will make your selection dark blue.
  • Available dates are shown in teal. If the dates are coral coloured, we’re afraid it is booked already,

Unfortunately we cannot reply to any email or phone enquiries on availability, as it changes constantly. A property that is available now may not be available by the time you are able to read our email or check our phone messages.

Which cottages have Saturday changeover days for 7 & 14 night breaks?

  • Cob Cottage
  • Cwtch Cottage
  • Driftwood Cottage
  • Fuchsia Cottage
  • Harbour View
  • Ide Cottage
  • Mally Moo
  • Miss Mopsy's
  • No1 Exbury
  • Pebbles Cottage
  • Pinmill Cottage
  • Rhetts
  • Starfish
  • St Edmund's Cottage
  • The Nutshell

All the other cottages have Friday changeover days for 7 & 14 night breaks.

Which cottages allow one pet?

These properties accept one pet (extra pets are not negotiable):

  • Pearl Cottage
  • The Glass House
  • Trelawney
  • Harbour's Reach
  • Trenemere
  • Brea Cottage
  • Seapink Cottage
  • Rock Lobster
  • Stargazy Snug
  • Ashford House

More information can be found in the description for each cottage.

Please do not request to bring a pet into 'No Pet Allowed' properties as the properties must be kept pet free for the protection of visitors with allergies to pets.

Which cottages have WiFi?

 

    • Ashford House
    • Brea Cottage
    • Camel View
    • Coast Cottage
    • Cob Cottage
    • Cove Cottage
    • Crenella Barn (Super Fast Broadband)
    • Cwtch Cottage
    • Dodo's Cottage
    • Driftwood Cottage
    • Fuchsia Cottage
    • Harbour View
    • Harbour's Reach
    • Harbourside Cottage
    • Honeybee Cottage
    • Ide Cottage
    • Kingfisher Cottage
    • Laurel Cottage
    • Mally Moo
    • Pearl Cottage
    • Pebbles Cottage
    • Petroc's Place
    • Pinmill Cottage
    • Rock Lobster
    • Seapink Cottage
    • St Edmund's Cottage
    • Starfish
    • Stargazy Snug
    • The Glass House
    • The Nutshell
    • Trelawney
    • Trenemere

 

Cottages which do NOT have WiFi:

Mermaid Cottage

Miss Mopsy's

Rhetts

 

 

Do you have Special Offers?

Yes! Special Offers sometimes become available. All offers are listed on the Special Offers page.

If your chosen cottage/date is not on this page we cannot offer any reduction on tariff.

When are 3 and 4 night short breaks available?

January, February, March, November & December. (except Christmas and New Year).

3 and 4 night breaks available throughout the year, view on the Special offers page.

Starfish does not offer 3 and 4 night short breaks.

Which have a parking space or garage next to the cottage?

  • Ashford House (parking in garage for 1 car)
  • Crenella Barn (space for 2 cars)
  • Ide Cottage (space for 2 cars: 1 large and 1 small)
  • Kingfisher Cottage (space for 2 cars)
  • Laurel Cottage (space for 2 cars: 1 regular and 1 small)
  • Mally Moo (space for 2 cars)
  • Petroc's Place (parking in garage for 1 car and 1 car in front of garage)
  • Pinmill Cottage (parking in garage for 1 car)
  • Rhetts (parking in garage for 1 car)
  • Rock Lobster (space for 1 car)
  • Seapink Cottage (parking in garage for 1 car)
  • Starfish (space for 1 car)
  • St Edmund's Cottage (space for 1 car)
  • The Glass House (space for 2 cars)
  • Trelawney (space for 1 car)
  • Trenemere (space for 3 cars)

Please see the individual cottage pages for further details.

Which cottages have allocated car parking near the cottage?

 

  • Camel View (Allocated car parking space ten metres from the front of Camel View).
  • Driftwood Cottage (Allocated car parking for two cars, twenty metres from Driftwood Cottage).
  • Fuchsia Cottage (Parking in Fuchsia Cottage garage for one car and one allocated parking space in front of Fuchsia Cottage garage, twenty five metres from Fuchsia Cottage).
  • Harbour's Reach (Allocated car parking space on the North Quay Car Park).
  • Miss Mopsy's private parking space within 75 metres.
  • Pebbles Cottage (Allocated car parking space for one car in front of Pebbles Cottage garage, twenty metres from Pebbles Cottage).
  • Starfish (Allocated car parking space for one car in front of Starfish garage next to Starfish).
  • The Nutshell (Allocated car parking space for one car in front of The Nutshell garage, ten metres from The Nutshell).

Which cottages have car parking permits or ticket?

  • Harbour's Reach (Allocated space on the North Quay Car Park)

Are there any cottages which are next to each other?

  • Trelawney and Ide Cottage
  • Cwtch Cottage and Miss Mopsy's

Which cottages have Camel Estuary glimpses?

  • Ashford House
  • Cob Cottage
  • Driftwood Cottage
  • Harbour's Reach
  • Pearl Cottage
  • Pebbles Cottage
  • Pinmill Cottage
  • St Edmund's Cottage
  • Starfish

Which cottages have Camel Estuary views?

  • Camel View
  • Harbour View
  • Morva