Frequently asked questions

FAQ

Frequently asked questions

Please check the list for answers to commonly asked questions, if your question is not listed please use the Contact form, or email us direct on [email protected]

All emails and messages are checked regularly, we will aim to reply within 24 hours of your email being received except on weekends and bank holidays.

 

Contact us

Office number

07715 374 688

Email

[email protected]

The office is open Monday to Friday, 9am to 1pm

In an emergency, outside of these times, please leave a message and your contact details and we will return your call.

 

Is the cottage available to book?

Our site shows up-to-date, live availability for all our cottages.

  • Click on an arrival date (shown in bold) to begin booking.
  • Next, click your departure date, also shown in bold. This will make your selection dark blue.
  • Available dates are shown in teal. If the dates are coral coloured, we’re afraid it is booked already,

Unfortunately we cannot reply to any email or phone enquiries on availability, as it changes constantly. A property that is available now may not be available by the time you are able to read our email or check our phone messages.

Can we book a cottage for dates other than those published?

Breaks are only available for standard 3, 4, 7 and 14 nights, on the specified start days for each Cottage and at the advertised tariff.

Unfortunately we cannot reply to any email or phone enquiries on none standard breaks and reduced tariffs as they have to remain as published.

Do you have Special Offers?

Yes! Special Offers sometimes become available. All offers are listed on the Special Offers page.

If your chosen cottage/date is not on this page we cannot offer any reduction on tariff.

Which cottages have Saturday changeover days for 7 & 14 night breaks?

  • Cob Cottage
  • Cwtch Cottage
  • Driftwood Cottage
  • Fuchsia Cottage
  • Harbour View
  • Ide Cottage
  • Mally Moo
  • Miss Mopsy's
  • No1 Exbury
  • Pebbles Cottage
  • Pinmill Cottage
  • Rhetts
  • Starfish
  • St Edmund's Cottage
  • The Nutshell

All the other cottages have Friday changeover days for 7 & 14 night breaks.

When are 3 and 4 night short breaks available?

January, February, March, November & December. (except Christmas and New Year).

3 and 4 night breaks available throughout the year, view on the Special offers page.

Starfish does not offer 3 and 4 night short breaks.

When are 2020 prices released?

Prices are released on 10th September 2019.

Which have a parking space or garage next to the cottage?

  • Trelawney (space for 1 car)
  • Ide Cottage (space for 2 cars: 1 large and 1 small)
  • St Edmund's Cottage (space for 1 car)
  • Mally Moo (space for 2 cars)
  • Trenemere (space for 3 cars)
  • Rhetts (parking in garage for 1 car)
  • Petroc's Place (parking in garage for 1 car)
  • Morva (parking in garage for 1 car)
  • Starfish (space for 1 car)
  • Seapink Cottage (parking in garage for 1 car)
  • Pinmill Cottage (parking in garage for 1 car)
  • Rock Lobster (space for 1 car)
  • Laurel Cottage (space for 2 cars: 1 regular and 1 small)
  • Ashford House (parking in garage for 1 car)
  • No1 Exbury (space for 2 cars)
  • Beachcomber (on street)

Please see the individual cottage pages for further details.

Which cottages have allocated car parking near the cottage?

  • Driftwood Cottage (Off road, allocated parking for two cars)
  • Fuchsia Cottage (parking in garage for 1 car, and 1 space in front of garage)
  • Camel View (Allocated car parking space within ten metres)
  • Harbour's Reach (Allocated space on the North Quay Car Park)

Which cottages have car parking permits or ticket?

  • Harbour's Reach (Allocated space on the North Quay Car Park)
  • Harbour View (Parking permit for Lawn and Railway Car Parks)
  • Cob Cottage (Parking permit for Lawn and Railway Car Parks)
  • Cove Cottage (Parking permit for Lawn and Railway Car Parks)
  • Brea Cottage (Parking permit for Lawn and Railway Car Parks)
  • Harbourside Cottage (Parking permit for Lawn and Railway Car Parks)

The system for parking permits in Padstow changes in April 2020. We will keep you up to date on changes on individual cottage pages.

Which cottages have WiFi?

    • Trelawney
    • Urchins
    • Pendennis
    • Camel View
    • Pinmill Cottage
    • Brea Cottage
    • Morva
    • Beachcomber
    • Cove Cottage
    • Starfish
    • Seapink Cottage
    • Rock Lobster
    • Cwtch Cottage
    • Trenemere
    • Driftwood Cottage
    • Honeybee Cottage
    • Harbour View
    • Fuchsia Cottage
    • Mally Moo
    • St Edmund's Cottage
    • Ashford House
    • No1 Exbury
  • Which cottages have Camel Estuary views?

    • Camel View
    • Morva
    • Harbour View
    • No1. Exbury

    Which cottages have Camel Estuary glimpses?

    • Driftwood Cottage
    • Urchins
    • Harbour's Reach
    • St Edmund's Cottage
    • Beachcomber
    • Pinmill Cottage
    • Ashwood House
    • Starfish

    Which cottages allow one pet?

    These properties accept one pet (extra pets are not negotiable):

    • Trelawney
    • Harbour's Reach
    • Trenemere
    • Brea Cottage
    • Morva
    • Seapink Cottage
    • Rock Lobster
    • Stargazy Snug
    • Ashford House

    More information can be found in the description for each cottage.

    Please do not request to bring a pet into 'No Pet Allowed' properties as the properties must be kept pet free for the protection of visitors with allergies to pets.

    Are there any cottages which are next to each other?

    • Trelawney and Ide Cottage
    • Cwtch Cottage and Miss Mopsy's