FAQ

27 March 2020

As I am sure you can understand, due to currently experiencing an increase in the number of enquiries only contact us by email, we appreciate your patience at this time.

Coronavirus is having a severe impact upon every one of us. To keep everybody safe Padstow Cottage Company is following government guidelines to stop all non-essential travel and adhere to social distancing - meaning you cannot take your holiday in any of our properties until further notice.

To help with the unprecedented current situation we are offering to move any booking, on cottage owner approval, which is the same tariff to a later date in 2020, free of charge.

If you have an outstanding booking please contact us by email, [email protected], with your dates and booking reference. We endeavour to accommodate all requests on approval from individual cottage owners. Our team are working as quickly as possible and appreciate your understanding at this time.

We will work hard with cottage owners to try and help our customers get through this difficult period.

Useful Links:

As the government saying not to travel please contact your travel insurance provider directly, as they’ll be able to tell you how to proceed. See our Terms & Conditions

Please see the latest government advice, updated each day:
www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public#history

Our site shows up-to-date, live availability for all our cottages.

• Click on an arrival date (shown in bold) to begin booking.
• Next, click your departure date, also shown in bold. This will make your selection dark blue.
• Available dates are shown in teal. If the dates are coral coloured, we’re afraid it is booked already,

Unfortunately we cannot reply to any email or phone enquiries on availability, as it changes constantly. A property that is available now may not be available by the time you are able to read our email or check our phone messages.

Breaks are only available for standard 3, 4, 7 and 14 nights, on the specified start days for each Cottage and at the advertised tariff.

Unfortunately we cannot reply to any email or phone enquiries on none standard breaks and reduced tariffs as they have to remain as published.

Yes! Special Offers sometimes become available. All offers are listed on the Special Offers page.

If your chosen cottage/date is not on this page we cannot offer any reduction on tariff.

• Cob Cottage
• Cwtch Cottage
• Driftwood Cottage
• Fuchsia Cottage
• Harbour View
• Ide Cottage
• Mally Moo
• Miss Mopsy's
• No1 Exbury
• Pebbles Cottage
• Pinmill Cottage
• Rhetts
• Starfish
• St Edmund's Cottage
• The Nutshell

All the other cottages have Friday changeover days for 7 & 14 night breaks.

January, February, March, November & December. (except Christmas and New Year).

3 and 4 night breaks available throughout the year, view on the Special offers page.

Starfish does not offer 3 and 4 night short breaks.

• Ashford House (parking in garage for 1 car)
• Ide Cottage (space for 2 cars: 1 large and 1 small)
• Kingfisher Cottage (space for 2 cars)
• Laurel Cottage (space for 2 cars: 1 regular and 1 small)
• Mally Moo (space for 2 cars)
• Morva (parking in garage for 1 car)
• Petroc's Place (parking in garage for 1 car and 1 car in front of garage)
• Pinmill Cottage (parking in garage for 1 car)
• Rhetts (parking in garage for 1 car)
• Rock Lobster (space for 1 car)
• Seapink Cottage (parking in garage for 1 car)
• Starfish (space for 1 car)
• St Edmund's Cottage (space for 1 car)
• Trelawney (space for 1 car)
• Trenemere (space for 3 cars)

Please see the individual cottage pages for further details.

 

• Camel View (Allocated car parking space ten metres from the front of Camel View).
• Driftwood Cottage (Allocated car parking for two cars, twenty metres from Driftwood Cottage).
• Fuchsia Cottage (Parking in Fuchsia Cottage garage for one car and one allocated parking space in front of Fuchsia Cottage garage, twenty metres from Fuchsia Cottage).
• Harbour's Reach (Allocated car parking space on the North Quay Car Park).
• Pebbles Cottage (Allocated car parking space for one car in front of Pebbles Cottage garage, twenty metres from Pebbles Cottage).
• Starfish (Allocated car parking space for one car in front of Starfish garage next to Starfish).
• The Nutshell (Allocated car parking space for one car in front of The Nutshell garage, ten metres from The Nutshell.

• Harbour's Reach (Allocated space on the North Quay Car Park)
• Harbour View (Parking permit for Lawn and Railway Car Parks)
• Cob Cottage (Parking permit for Lawn and Railway Car Parks)
• Cove Cottage (Parking permit for Lawn and Railway Car Parks)
• Brea Cottage (Parking permit for Lawn and Railway Car Parks)
• Harbourside Cottage (Parking permit for Lawn and Railway Car Parks)

The system for parking permits in Padstow changes in April 2020. We will keep you up to date on changes on individual cottage pages.

• Trelawney and Ide Cottage
• Cwtch Cottage and Miss Mopsy's

These properties accept one pet (extra pets are not negotiable):

• Trelawney
• Harbour's Reach
• Trenemere
• Brea Cottage
• Morva
• Seapink Cottage
• Rock Lobster
• Stargazy Snug
• Ashford House

More information can be found in the description for each cottage.

Please do not request to bring a pet into 'No Pet Allowed' properties as the properties must be kept pet free for the protection of visitors with allergies to pets.

 

• • 2 Chapel Court
  • Ashford House
  • Brea Cottage
  • Camel View
  • Coast Cottage
  • Cob Cottage
  • Cove Cottage
  • Cwtch Cottage
  • Dodo's Cottage
  • Driftwood Cottage
  • Fuchsia Cottage
  • Harbour View
  • Harbour's Reach
  • Harbourside Cottage
  • Honeybee Cottage
  • Ide Cottage
  • Kingfisher Cottage
  • Laurel Cottage
  • Mally Moo
  • Morva
  • Pebbles Cottage
  • Petroc's Place
  • Pinmill Cottage
  • Rock Lobster
  • Seapink Cottage
  • St Edmund's Cottage
  • Starfish
  • Stargazy Snug
  • The Nutshell
  • Trelawney
  • Trenemere

 

Cottages which do NOT have WiFi:

Mermaid Cottage

Miss Mopsy's

Rhetts

 

 

• Ashford House
• Cob Cottage
• Driftwood Cottage
• Harbour's Reach
• Pebbles Cottage
• Pinmill Cottage
• St Edmund's Cottage
• Starfish

• Camel View
• Harbour View
• Morva