Frequently asked questions

FAQ

Frequently asked questions

Please check the list for answers to commonly asked questions, if your question is not listed please use the Contact form, or email us direct on [email protected]

Emails and messages are checked regularly, but as we are experiencing high levels of mail at the moment, please bear with us.

 

Contact us

Office number

07715 374 688

Email

[email protected]

The office is open Monday to Friday, 9am to 1pm

In an emergency, outside of these times, please leave a message and your contact details and we will return your call.

 

19 July 2021

19 July 2021

All restrictions have now been lifted by the government but to ensure we protect our staff and guests as much as possible we will still be continuing with enhanced cleaning and sanitising.

Stay safe everyone.

COVID19 extra cleaning protocols

Arrival and Departure times

  • For all cottages, except Starfish and Stone's Throw: Entry is after 5pm on your arrival date and departure is before 9.30am on your departure date.
  • Starfish: Entry is after 3pm on your arrival date and departure is before 10am on your departure date.
  • Stone's Throw is after 3pm on your arrival day and departure is before 10am on your departure day.

Arrival and departure times are strict and cannot be changed. This allows for additional cleaning time between cottages to make sure the property is safe for guests and staff.

Decluttering
As part of Owner's Risk Assessments some items you would normally expect to find may have been removed, eg non-essential items such as DVDs or games and ornaments, this is to ease the cleaning load on turnarounds and reduce risk to guests and staff.

What does the “WE’RE GOOD TO GO” logo mean?

Visit Britain = Good to Go

The “We’re Good To Go” industry standard mark is a self-assessment scheme that has been designed by VisitEngland in partnership with the national tourist organisations Tourism Northern Ireland, VisitScotland and Visit Wales to provide a ‘ring of confidence’ for all sectors of the tourism industry, as well as reassurance to visitors that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing. Read More...

Arrival & Departure Times

Please note our new changeover times:

  • For all cottages, except Starfish and Stone's Throw: Entry is after 5pm on your arrival date and departure is before 9.30am on your departure date.
  • Starfish: Entry is after 3pm on your arrival date and departure is before 10am on your departure date.
  • Stone's Throw is after 3pm on your arrival day and departure is before 10am on your departure day.

Arrival and departure times are strict and cannot be changed. This allows for additional cleaning time between cottages to make sure the property is safe for guests and staff.

When will I receive my arrival information?

Due to the constant changes in guidance, regarding COVID-19, we will now be sending out the pre-arrival emails the day before your holiday.
This is to make sure you receive the latest, most up-to-date information.

Will prices change due reduction in VAT?

No, Padstow Cottage Company does not charge VAT on bookings.

Can we book a cottage for dates other than those published?

Breaks are only available for standard 3, 4, 7 and 14 nights, on the specified start days for each Cottage and at the advertised tariff.

Unfortunately we cannot reply to any email or phone enquiries on none standard breaks and reduced tariffs as they have to remain as published.

Is the cottage available to book?

Our site shows up-to-date, live availability for all our cottages.

  • Click on an arrival date (shown in bold) to begin booking.
  • Next, click your departure date, also shown in bold. This will make your selection dark blue.
  • Available dates are shown in teal. If the dates are coral coloured, we’re afraid it is booked already,

Unfortunately we cannot reply to any email or phone enquiries on availability, as it changes constantly. A property that is available now may not be available by the time you are able to read our email or check our phone messages.

Which cottages have Saturday changeover days for 7 & 14 night breaks?

  • Cob Cottage
  • Cwtch Cottage
  • Driftwood Cottage
  • Fuchsia Cottage
  • Ide Cottage
  • No 4
  • No 11 From 30/10/2021
  • Pebbles Cottage
  • Pinmill Cottage
  • Starfish
  • The Glass House
  • The Nutshell

All the other cottages have Friday changeover days for 7 & 14 night breaks.

No 11 Friday changeover up to 30/10/2021.

Which cottages allow one pet?

These properties accept one pet (extra pets are not negotiable): Except Stargazy Snug which allows two dogs.

  • Ashford House
  • Brea Cottage
  • Harbour's Reach
  • Harbourside Cottage
  • Ide Cottage
  • No 4
  • Pearl Cottage
  • Rock Lobster
  • Seapink Cottage
  • Stargazy Snug (Allows Two Dogs)
  • The Glass House
  • Trelawney
  • Trenemere

More information can be found in the description for each cottage.

Please do not request to bring a pet into 'No Pet Allowed' properties as the properties must be kept pet free for the protection of visitors with allergies to pets.

Which cottages have WiFi?

All cottages have WiFi.

 

 

 

Do you have Special Offers?

Yes! Special Offers sometimes become available. All offers are listed on the Special Offers page.

If your chosen cottage/date is not on this page we cannot offer any reduction on tariff.

When are 3 and 4 night short breaks available?

January, February, March, November & December. (except Christmas and New Year).

3 and 4 night breaks available throughout the year, view on the Special offers page.

Some cottages do not offer 3 and 4 night short breaks.

Which have a parking space or garage next to the cottage?

  • Ashford House (parking in garage for 1 car)
  • Crenella Barn (space for 2 cars)
  • Ide Cottage (space for 2 cars: 1 regular and 1 small)
  • Kingfisher Cottage (space for 2 cars)
  • Laurel Cottage (space for 2 cars: 1 regular and 1 small)
  • No 4 (space for 2 cars)
  • Petroc's Place (parking in garage for 1 car and 1 car in front of garage)
  • Pinmill Cottage (parking in garage for 1 car)
  • Rock Lobster (space for 1 car)
  • Seapink Cottage (parking in garage for 1 car)
  • Starfish (space for 1 car)
  • The Glass House (space for 2 cars)
  • Trelawney (space for 1 car)
  • Trenemere (space for 3 cars)

Please see the individual cottage pages for further details.

Which cottages have allocated car parking near the cottage?

 

  • Camel View (Allocated car parking space ten metres from the front of Camel View).
  • Driftwood Cottage (Allocated car parking for two cars, twenty metres from Driftwood Cottage).
  • Fuchsia Cottage (Parking in Fuchsia Cottage garage for one car and one allocated parking space in front of Fuchsia Cottage garage, twenty five metres from Fuchsia Cottage).
  • Harbour's Reach (Allocated car parking space on the North Quay Car Park).
  • Miss Mopsy's private parking space within 75 metres.
  • Pebbles Cottage (Allocated car parking space for one car in front of Pebbles Cottage garage, twenty metres from Pebbles Cottage).
  • Starfish (Allocated car parking space for one car in front of Starfish garage next to Starfish).
  • The Nutshell (Allocated car parking space for one car in front of The Nutshell garage, ten metres from The Nutshell).

Which cottages have car parking permits or ticket?

  • Harbour's Reach (Allocated space on the North Quay Car Park)

Are there any cottages which are next to each other?

  • Trelawney and Ide Cottage.

Which cottages have Camel Estuary glimpses?

  • Ashford House
  • Cob Cottage
  • Driftwood Cottage
  • Harbour's Reach
  • Pearl Cottage
  • Pebbles Cottage
  • Pinmill Cottage
  • Starfish

Which cottages have Camel Estuary views?

  • Camel View